OCG provide Maintenance & Support services to help ensure the productivity of your investments.
Maintenance & Support services include:
- Regularly scheduled system health checks, performance monitoring and optimization – both on-site and remote
- Issue resolution
- Skills transfer and quality oversight
- Roadmap planning and consultancy
Benefits
- Proactive monitoring to optimize performance and catch potential issues
- Expert consultants with up to date knowledge of your systems
- Flexibility to use support in the way that best meets the needs of your business
- Support hours at a reduced fee
- Access to our experts, via consultancy and thought leadership
- The option of an annual license providing full access to Quest’s Mission Control (http://www.quest.com/missioncontrol/)
Support Packages
- Campus Maintenance & Support
- A lighter weight service ideal for education organizations with Live @ Edu Exchange Labs
- Silver Maintenance & Support
- Monthly remote health checks, quarterly site visits, call off hours for issue resolution
- Platinum Maintenance & Support
- Monthly site visits (helath check and consultancy), call off days for issue resolution and enhancements
- Custom Maintenance & Support
- The above packages tailored to fit with the needs of your business, people and systems
Contact us for quotes and sample Service Level Agreements.